Frequently Asked Questions
Everything you need to know about creating your dream home with Seldens.
What is the typical lead time for custom furniture orders?
Custom orders typically take between 8 to 16 weeks depending on the manufacturer and fabric availability. Your design consultant will provide a more specific timeline at the time of purchase.
Do you offer professional interior design services?
Yes, Seldens offers complimentary interior design services. Our professional designers can help with space planning, color coordination, and selecting pieces that reflect your personal style.
What is your white-glove delivery process?
Our white-glove delivery includes professional inspection, assembly, and placement of your furniture in the room of your choice, as well as the removal of all packaging materials.
Do you offer financing options for larger purchases?
We provide several flexible financing plans through our partner financial institutions, subject to credit approval, to help you complete your home project comfortably.
What is your return policy for designer home furnishings?
Stock items can be returned within 7 days of delivery in original condition, subject to a restocking fee. Please note that custom-ordered or special-order items are non-refundable.
How should I care for my new high-end upholstery or leather?
We recommend regular vacuuming and avoiding direct sunlight to prevent fading. For spills, blot immediately with a clean, dry cloth. Specific care instructions vary by material and are provided with every purchase.